My Favorite AIIM Research to Establish a Business Case for Change

[fa icon="calendar"] 24-Aug-2017 09:00:00 / by Gardy Bacas

Gardy Bacas

AIIM does a lot of excellent research that helps you identify the potential for selling solutions and services, but also establish a business case for change. AIIM has found that 40% of ECM sales is for replacing paper, 20% is for replacing digital landfills, and 40% is for replacing legacy ECM. Below are some of their worst research findings (or good if you sell scanning and content services...)

For fighting paper:

  • 65% still use paper for orders, booking forms, contracts, etc. that requires a signature
  • 2 of 3 manage HR records as paper.
  • Only 1 of 3 have digitized or automated accounts payable, accounts receivable, vendor management, etc.
  • It takes in average 21-30 days to process and pay an invoice in a paper-based process.
  • The average cost to process and pay an invoice as paper is 26-34 euros when including staffing costs. Automating it will take the cost to 1-4 euros per invoice.
  • 68% of staff think business-at-the-speed-of-paper will be “unacceptable in just a few years’ time.
  • 46% consider that the biggest single productivity improvement for most of their business processes is to remove the paper.

Paper Processing Costs in Finance.png

For fighting digital landfills:

  • 45% think that the lack of information governance leaves their organization wide open to litigation and data protection risks.
  • 26% have had internal audit issues.
  • 24% have had FOIA or personal data request issues.
  • 21% have had data protection issues.
  • 20% have had litigation and discovery problems.
Information governance risks.png

For fighting legacy systems:

  • Only 22% have mobile access to important business documents.
  • Only 21% support mobile capture.
  • Only 20% content creation and commenting.
  • Only 13% have process interaction on mobile.

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Topics: Solution Sales

Gardy Bacas

Written by Gardy Bacas

Gardy is the Digital Doorway expert with 12 HubSpot certifications. She joined the team since the start of the company in 2017. She speaks English, Dutch, Norwegian, and German.

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