Business users want solutions that are simple and smart, not complex, custom, and costly. Many companies forget this when planning their next CRM solution. They spend their time reviewing Microsoft Dynamics CRM vs Salesforce to identify the right solution for their organization. They document all required features and functions, and then end up implementing something very complex, custom and costly.
We have found that Salesforce and Microsoft Dynamics CRM are often too complex for the average IT reseller or service provider. There are many good alternatives like the free Hubspot CRM. It is very easy to use, and it only takes us 1 day to get you up and running. And you can then later add Hubspot Marketing and Sales Automation without having to do any integration!